High Point Auto Insurance Outranks State Farm, GEICO, and Progressive in Statewide Survey

Jan 27th, 2009 | By Hot News Reporter | Category: Insurance Today

(PRNewswire via COMTEX) – Survey of auto repair facilities shows significant differences in repair quality, speed, and customer experience Caution! Not all insurance companies are the same when it comes to fixing your car! In a blind survey of 50 New Jersey auto repair facilities performed by USA/Direct, an independent research firm, High Point Auto Insurance was shown to be superior to State Farm, USAA, GEICO, and Progressive.

The survey asked body shops to rate companies on how well their practices and policies supported quality of repairs, speed of repairs, and the overall customer experience.

For quality of repairs, High Point scored 1-1/2 times higher than State Farm, over 2 times higher than USAA, nearly 6 times higher than GEICO, and nearly 9 times higher than Progressive.

For speed of repairs, High Point scored almost 1-1/2 times higher than State Farm, 2 times higher than USAA, over 3 times higher than GEICO, and over 4 times higher than Progressive.

When asked how the company’s policies and practices contributed to a positive overall customer experience, High Point scored over 1-1/2 times higher than State Farm and USAA, over 3 times higher than GEICO, and over 5 times higher than Progressive.

One shop commented in the survey that High Point and its affiliated companies were rated the best, writing that “. . . they have the best customer service. I would gladly refer this company to any of my customers!” “It sometimes seems like insurance companies just don’t care how your car is repaired, how long it takes, or how difficult the experience is for the customer,” says Rick Adam, Vice President in charge of claims services at High Point. “That may be ‘just insurance’, but we aim to be more than just insurance.” “At High Point, we have three goals when it comes to fixing your car,” says Jim Tignanelli, High Point’s President. “One is to make sure the repairs to your car are absolutely top quality. The next is to make sure your car is repaired as quickly as possible with no unnecessary delays. Finally, we want to make sure the experience is easy for you.” “These results are very consistent with our own claims satisfaction surveys which show satisfaction over 95%”, said Tignanelli.

High Point offers unique and innovative services such as Door to Door Valet claims service and its fleet of Crashbuster(R) Van mobile claims service centers. High Point works collaboratively with your auto repair facility to make sure your car is repaired right, not just cheap. These are just a few more reasons High Point is more than just insurance.

The surveys were conducted via phone and email between December of 2008 and January of 2009. Out of 1,700 licensed body shops in NJ, 170 were selected for this survey based on having sufficient experience with High Point to render an opinion. Of the 170, 50 completed the surveys. Companies were evaluated on each criterion on a 10 point scale with 10 being excellent and 1 being poor.

High Point Auto Insurance is one of the largest auto insurance companies exclusively serving New Jersey customers. Customer Service is #1 for High Point customers. High Point Auto Insurance is a Plymouth Rock Managed Company and is underwritten by High Point Property and Casualty Insurance Company, 331 Newman Springs Road, Suite 304, Red Bank, NJ 07701-5692. For more information go to http://www.highpointins.com USA/DIRECT, is a New Jersey research firm in operation for nearly two decades.

Their experience is based on decades of hands-on, client-side Madison Avenue and Fortune 500 market research and marketing background. USA/DIRECT offers the complete range of studies for new product development and established brand repositioning including market studies to determine new areas of opportunity, branding, concept and product testing, test market research, national category tracking, customer satisfaction benchmarking and tracking, corporate image and issues of public importance. USA/DIRECT has been awarded the Marketing Research Association’s highest PRC “Expert” Rating.

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